Returns & Exchanges

At British Grocery, we want you to enjoy every bite of your favorite UK treats, but due to the perishable nature of food items, we can only accept returns on non-perishable goods or items that arrive damaged. Please initiate any claims within 14 days of receipt to ensure a swift resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photographs of any damaged or incorrect items received.

• 2.
  Verification Process

  Our team will review your request within 48 hours to confirm eligibility for a return or refund based on food safety standards.

• 3.
  Secure Packaging

  If a return is authorized, place the unopened, non-perishable items back in their original packaging to prevent damage during transit.

• 4.
  Refund Issuance

  Once we receive and inspect your returned goods, a refund will be processed back to your original payment method within 5-7 business days.