Frequently Asked Questions
Everything you need to know about shopping with British Grocery
Do you ship your British groceries worldwide?
Yes, we offer international shipping to most countries. Shipping costs and delivery times are calculated at checkout based on the weight of your order and your location.
How do you ensure the freshness of perishable items?
We use specialized temperature-controlled packaging and expedited shipping methods for perishable goods like cheeses and meats to ensure they arrive at your door in perfect condition.
What happens if an item in my order is out of stock?
If a product is unavailable, we will contact you immediately to offer a suitable British alternative or provide a full refund for that specific item.
Are the 'Best Before' dates on products the same as in the UK?
Yes, all our products feature the standard UK 'Best Before' date format (Day/Month/Year). Please keep this in mind when checking the longevity of your items.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your parcel's journey.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if an item arrives damaged or incorrect, please reach out to our support team for a replacement or refund.